Privacy Notice

VEYOCA operates VEYOCA — Auto Care and Maintenance. We act as the data controller for the personal data described in this notice. You can reach us at support@vehicle-memo.lovable.app.

• Account data (name, email address, login credentials, account type such as individual or repair shop) — to create and secure your account and provide the Service. Legal basis: performance of a contract.
• Vehicle and maintenance data (vehicle details and identifiers, mileage or engine hours, service history, notes, reminder settings, insurance and registration dates, uploaded receipts and documents) — to store your records, generate reminders and produce reports you request. Legal basis: performance of a contract.
• Communication preferences and support messages — to send reminders and digests you have enabled and to answer your questions. Legal basis: contract and legitimate interests.
• Usage and device data (pages viewed, feature events, share-link and receipt access logs, IP address, browser and device identifiers) — for security, fraud prevention, troubleshooting and improving the product. Legal basis: legitimate interests.
• Marketing emails, where you opt in. Legal basis: consent, which you can withdraw at any time.

Payment card details are collected and processed by Stripe, not by us; we receive only subscription status and limited billing metadata.

We share personal data with:

• service providers and subprocessors that host our infrastructure, database, file storage, email delivery and analytics;
• Stripe, our payment provider and merchant of record, for the sale of subscriptions, payments, subscription management, tax compliance and invoicing;
• anyone you deliberately share a report or receipt link with (you control these links and can revoke them);
• professional advisers, such as legal and accounting, where necessary;
• authorities where required by law.

We do not sell your personal data.

Part of the Service is email that keeps your maintenance on track. While your account is active we send service emails such as:

• maintenance and service reminders, calculated from the mileage, engine hours and service dates in your vehicle records;
• insurance and registration renewal notices;
• daily or periodic digests of upcoming services, if you have them enabled;
• trial, billing, invoice and payment-issue notices tied to your subscription;
• security notices such as account sign-in and change alerts.

These are transactional service messages, not marketing, and each one contains only the vehicle and service details needed for that reminder — never the contents of your receipts or documents. You can switch reminder and digest emails off at any time in Settings without losing your in-app reminders; billing and security notices will still be sent. If email to your address repeatedly bounces or is marked as spam, we pause further sends to that address until delivery is confirmed again. Any marketing email is sent only with your consent and always includes an unsubscribe link.

We keep your account and vehicle records for as long as your account is active. After account deletion we remove or anonymise your data within 30 days, except where we must keep limited records for legal, tax or fraud-prevention purposes. Access logs for shared receipts and reports are retained for up to 24 months.

Depending on where you live, you may have the right to access, correct, delete, restrict or port your personal data, to object to processing based on legitimate interests, and to withdraw consent for marketing. Email support@vehicle-memo.lovable.app and we will respond within one month. If you are in the UK or EEA you may also complain to your local supervisory authority.

Our providers may process data outside your country, including in the United States. Where data leaves the UK or EEA we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions.

We use appropriate technical and organisational measures, including encryption in transit, access controls, row-level database security and signed, expiring links for shared receipts. No system is perfectly secure, so please use a strong, unique password.

We use essential cookies and local browser storage to keep you signed in and remember your preferences, and limited analytics events to understand which features and guides are used. You can clear or block storage in your browser settings, though sign-in will not work without essential cookies.

We will post updates to this notice on this page with a new "last updated" date and notify you of material changes. See also our Terms & Conditions and Refund Policy.